INNOVATION BACKED UP BY A
GREAT SERVICE

EFT-Systems is the exclusive BYD BatteryBox service partner
in Europe since the very beginning.

The BatteryBox is engineered for a simple, flawless installation and a reliable,
steady life cycle. Nevertheless, our service team is always there for you in case you
have any questions or need assistance.

NEED TECHNICAL SUPPORT?

This is how you can contact us.


Log-in or Register in the Installer Sign-In. You will be able to open tickets for specific
systems through our ticketing tool. For immediate support, please
check the Service Guideline for any further steps.

LOOKING FOR TRAINING TO BECOME
A BATTERY EXPERT?

This is how you can contact us.


FOR ONLINE TRAINING THAT COVERS ALL THE BASICS...
Log into your BePartner account through the Installer Sign-In and
go into the “Training” section.
FOR A MORE ADVANCED LIVE TRAINING…
Sign up for any of the following webinars or trainings in your area!
Fronius & BYD Tech. Training, France, Montpellier

2024-12-10


BYD BatteryBox & AmaraNzero, Italia, Online Webinar

2024-12-06


BayWa Solar Event & BYD, Spain, El Palmar, Murcia

2024-11-28


Memodo & BYD Webinar, Polska, Online

2024-11-26


BayWa & BYD in Bad Belzig, Deutschland, Bad Belzig

2024-11-25


WHAT COMES AFTER THE PRODUCT
END-OF-LIFE?

Even the longest lasting battery will eventually reach its end-of-life. In our case, we
prefer referring to it as a new start.

THIS IS HOW IT WORKS

Once a battery is no longer suitable for its initial usage, we either find a
new purpose for it or recycle it’s components by feeding them into a
circular economy. Either way, we always ensure a new start for our
batteries. Follow the steps below for us to pick it up and start the process:



1. CONTACT
Please contact us at: takeback@eft-systems.de and include
the following information:
All serial numbers of your batteries

Tell us if you need packaging

The complete pickup address (Name, Street, ZIP, City,
Country, Phone, Email)
2. COLLECT
EFT will collect, free of charge upon the consumer's explicit
request, any BYD BatteryBox Premium in Europe. The
consumer must be able to provide a valid serial number for
each module.

In the cases that the consumer is not able to register directly, their installer will
request this ´take back´ on their behalf. EFT will provide a free collection from the
location where the batteries were first introduced into the market. Whenever possible,
EFT will collect the battery directly from the site where it is installed. If you have any
questions please contact takeback@eft-systems.de

REGISTRATION NUMBERS PER COUNTRY
Germany
UK
Italy Batteries
Netherlands
Poland
France
Spain
Austria
Lithuania
Sweden
stiftung-ear
NPWD
Registropile
Stibat
ASEKOL
ADEME
RII_PYA
UFH
GIA
EPA
DE 88485017
BPRN09074
00369339999
41350
BDO 000547938
HRB 15183
3074
One per wholesaler
NA
DE298989191
PRODUCER EXTENDED RESPONSIBILITY

EFT-Systems GmbH, company registered in Germany, (HRB 15183) has been appointed by
BYD Electronics, company registered in China, as producer extended responsibility agent
acting on their behalf, as described in the EU Battery Directive 2006/66/EC. This agreement
covers Industrial Batteries under the brand ´BYD Battery Box Premium´
www.bydbatterybox.com. These are Lithium Iron Phosphate batteries.

FURTHER LEGAL INFORMATION

Here you find information on the EU Battery Directive 2006/66/EC.